How do I know if my order went through?
Did you get an order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
What does “Select”, “Moderate”, and “Lush mean?
Most of our arrangements are available in three sizes. The “select” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “Moderate” or “Lush”. Each size gets fuller and/or larger. In some cases, the size of the vase or container will also be larger.
Will my flower arrangement look exactly as pictured online?
Every arrangement on this site was designed by one of our floral artists. We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward (if possible). Keep in mind hospitals will have patients listed by their full legal name. Your arrangement will be delivered to the floor nurse's station, directly to the room, or hospital transport per hospital policy. As a service we check with the hospital to verify room number. If the patient has been dis-charged we can arrange delivery to their home address.
Can I send balloons to a hospital?
Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add on items.
If I place my order today, can it be delivered today?
We offer same day delivery if your order is placed by 2:00 pm Monday-Friday and 12:00 pm Saturday. We specialize in last minute orders, so give us a call to check availability after the listed cut off times.
How can I be sure my flowers stay fresh?
The best way to keep your flowers fresh is first to always keep the water level of the container as full as possible. It is important to change the water as often as every other day. When you change the water, cut an inch off the bottom of the stem at an angle. Be sure to keep your bouquet in a cool location in your home, away from direct sunlight or electronics and appliances that give off heat.
Is the information I provide during the checkout process kept private?
All information is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We only use this information to personalize your shopping experience, as well as notifying you about special offers, services and enhancements.
How will I know if my arrangement has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. If you’ve have supplied an email or cell phone number you will receive an automatic confirmation.
What happens if I provide an incorrect delivery address?
Incorrect delivery address can be very time consuming. We research addresses by property appraiser records, online search engines and varies other county records. If the correct address is outside our normal delivery are we will do our best to re deliver your gift.
What are Petal Points?
Petal points is a rewards program. You earn points on every order you place on our website. These points are redeemable on future orders. For more information check out our Petal Point Page.